Shipping Policy

Global Warehouse Network

We maintain strategic warehouse locations in the United States and internationally to ensure faster delivery times and better service for our customers worldwide.

Estimated Delivery Times

Our delivery timeframes begin once your order is shipped from our warehouse (not from order placement). Total delivery time = Processing time (up to 3 business days) + Transit time:

Domestic Shipping

  • United States: 4-10 business days transit time

International Shipping

  • United Kingdom: 5-9 business days transit time
  • Australia & New Zealand: 10-15 business days transit time
  • Mexico: 30 business days transit time
  • Greenland: 30 business days transit time
  • Germany, Belgium, France, Spain: 10-15 business days transit time
  • South Africa: 30 business days transit time
  • Other European Countries: 20-30 business days transit time
  • Other International Destinations: Please contact support for estimated delivery times

Example: US orders typically arrive 8-13 business days from order confirmation (3 days processing + 5-10 days transit)

Note: These are estimated timeframes under normal conditions. Actual delivery times may vary due to customs processing, local holidays, weather conditions, or carrier delays.

Order Processing

  • Once your order is confirmed, it will be shipped within 3 business days
  • You'll receive a confirmation email with tracking information when your order ships
  • All orders include tracking for your convenience
  • Orders placed on weekends or holidays will be processed on the next business day

Shipping Costs

  • Shipping rates are calculated at checkout based on your location
  • Free shipping promotions may be available for qualifying orders (check current offers)

Important Information

Customs & Import Duties

International customers may be responsible for:

  • Import duties and taxes
  • Customs clearance fees
  • Local handling charges

These charges are determined by your local customs office and are separate from our shipping fees.

Delivery Delays

While we strive to meet our estimated delivery times, please note that delays can occur due to:

  • Customs inspection and clearance
  • Incorrect shipping addresses
  • Local postal service delays
  • Extreme weather conditions
  • Peak season volumes

Track Your Order

Your order will be trackable within 3 business days of confirmation.

Once shipped, you can track your order using:

  • The tracking link in your shipping confirmation email
  • Our order tracking page on the website
  • Your carrier's tracking system

Note: Tracking information may take 24-48 hours to update in the carrier's system after dispatch.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. Orders begin processing immediately and ship within 3 business days, leaving limited time for address changes. We cannot be responsible for delays or non-delivery due to incorrect address information.

Need to update your address? Contact us immediately after placing your order for the best chance of making changes before shipment.

Questions?

For shipping inquiries or special delivery requirements, please contact our Customer Support team. We're here to help ensure your order reaches you safely and promptly.